sopar baji Privacy Policy
Your personal information is held with us as a trust. This document explains in detail how sopar baji collects that information, what it is used for, and how it is kept secure.
Table of Contents
Introduction and Scope
sopar baji is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to sopar baji's website, mobile application, and other digital services. When you open an account on our platform, make a deposit, or use any of our services, the terms of this policy automatically apply to you.
This privacy policy serves as a supplement to our Terms and Conditions and should be read alongside that document. If any conflict arises between the two documents, the privacy policy will take precedence, but only on matters relating to personal information.
We commit that your information will not be used for any purpose beyond what is stated in this document. Continuing to use the platform means you are considered to have agreed to this policy.
Information We Collect
2.1 Registration and Identity Information
When you open an account with sopar baji, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Account password (stored in encrypted form)
- National ID card or passport number (when identity verification is required)
2.2 Financial Transaction Information
During deposits and withdrawals, we retain the transaction date, amount, and the method used (bKash, Nagad, Rocket, Upay, or bank transfer). Full bank account numbers or payment card details are not stored on our servers.
2.3 Automatically Collected Information
When you use our website or app, the following information is collected automatically:
- IP address and device type
- Browser name and version
- Time spent on the platform and pages visited
- Game history and betting activity
2.4 Communication Information
If you contact our support team via live chat or email, a record of that conversation is retained. This is kept to help improve service quality and assist with future communications.
Purpose and Legal Basis for Data Collection
sopar baji collects user information only for specific and legitimate purposes. Each purpose is clearly stated below:
3.1 Account Management and Identity Verification
We use the information provided at registration to confirm your identity, keep your account active, and ensure login security. This information is also essential for preventing fraudulent activity.
3.2 Financial Transaction Processing
Transaction information is used to receive deposits, determine bonus eligibility, and complete withdrawal processes. Maintaining financial records is also included in this.
3.3 Customer Service
Stored information helps resolve any complaints or queries you have quickly. Our support team provides service in Bengali and English 24/7, and can see your history on each contact to assist you accurately.
3.4 Platform Improvement and Personalised Experience
By analysing user behaviour data, we improve game recommendations, relevant offers, and interface quality. This process is fully automated and no person directly reviews your personal data.
3.5 Security and Fraud Prevention
Information is used to detect unusual account activity, prevent money laundering, and ensure the overall security of the platform.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the sopar baji website. Cookies are small text files stored on your device that improve the functionality of the site.
4.1 Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and retaining information in your betting slip. Without them, the platform will not function properly.
4.2 Performance Cookies
These cookies are used to analyse how long you stay on the site, which pages you spend the most time on, and where issues are occurring. No personal identity is revealed in this process.
4.3 Preference Cookies
These cookies are used to remember your language preference, theme settings, and interface customisations.
You can disable cookies at any time through your browser settings, though doing so may limit some features.
Sharing Information with Third Parties
sopar baji never sells your personal information to third parties or shares it for advertising purposes. Only the necessary information is shared with the relevant parties in the specific situations below:
5.1 Payment Processors
Relevant financial information is sent to the applicable payment gateway to complete transactions via bKash, Nagad, Rocket, or Upay. For bank transfers, limited information is similarly shared with the relevant bank.
5.2 Game Software Providers
Various certified software providers operate games on our platform. Minimal technical information may be exchanged with them to keep games running, but this does not include your name or financial details.
5.3 Legal Obligations
sopar baji may be legally required to disclose information pursuant to an order from a competent court, a lawful request from an investigative authority, or as required by law. In such cases, only the information requested will be provided.
5.4 Group Entities
Information may be shared with sopar baji's parent company or affiliated entities for internal service operations. They are also bound to comply with the same privacy standards.
Data Retention and Deletion
Your information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for a defined period to meet legal and financial record-keeping requirements.
6.1 Retention Periods
- Identity verification documents: at least five years after account closure
- Transaction records: up to seven years after account closure
- Communication history: three years after the relevant complaint is resolved
- Cookie and session data: until the session ends, or a maximum of 30 days
6.2 Data Deletion Requests
If you request deletion of your information and it does not conflict with legal obligations, sopar baji will fulfil that request within a reasonable time. Processing a request may generally take up to thirty business days.
Data Security Measures
sopar baji has put in place both technical and administrative measures to ensure the security of your information.
7.1 Technical Security
- SSL/TLS encryption: all data transmissions are encrypted
- Password hashing: account passwords are never stored in plain text
- Two-factor authentication (OTP): automatic verification on suspicious logins
- Firewall and intrusion detection systems
- Regular security audits
7.2 Administrative Security
Only authorised staff can access your information, and even then access is limited based on job necessity. All staff are bound by confidentiality agreements.
7.3 Response to Data Breaches
If a data breach occurs and there is a risk of harm to you, sopar baji will notify you as quickly as possible via email or platform notification and provide guidance on necessary protective steps.
User Rights
As a sopar baji user, you have the following rights regarding your own information:
8.1 Right to Access
You can request to know what information we hold about you. We will provide you with a copy within thirty business days.
8.2 Right to Rectification
If any of your information appears to be incorrect or outdated, you can correct it through your account settings or by contacting support.
8.3 Right to Object to Processing
You can object to the processing of your information for certain purposes. Requests to opt out of marketing communications will be actioned immediately.
8.4 Right to Data Portability
You can request a structured copy of your information in a machine-readable format, which makes it easy to transfer to another platform.
To exercise these rights or to learn more about responsible gaming, also visit our Responsible Gaming page, which contains guidance on setting account limits and self-exclusion.
Privacy of Minors
sopar baji strictly prohibits use of the platform by anyone under the age of 21. Our services are operated entirely for adults (21+).
Age is verified at the time of registration, and if there is any suspicion that an account belongs to a minor, sopar baji will suspend that account and carry out appropriate verification. If any minor's information has been collected unintentionally, it will be deleted immediately.
Parents or legal guardians who believe their child has registered on this platform should contact our support promptly.
Policy Changes
sopar baji reserves the right to amend this privacy policy as needed. If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
If you continue using the platform after the changes, you will be considered to have accepted the new policy. Please make a habit of reading this page regularly.
For answers to more general questions about the platform, visit our Frequently Asked Questions (FAQ) page.
Contact Us
For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact sopar baji through the following:
- Live Chat: Available directly on the platform 24/7
- Email: [email protected]
Our support team can assist in both Bengali and English. For privacy-related requests, writing "Privacy Policy Request" in the email subject line will help us process it faster.
To learn more about sopar baji and read about our goals and values, visit our About Us page.